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Privacy Policy

Toad Hall Garden Centre

Marlow Road, Henley-On-Thames, Oxfordshire RG9 3AG

Tel. 01491 574615

[email protected]

www.toadhallgardencentre.co.uk

VAT Reg No. 199 0827 17

 

WEBSITE - General Data Protection Regulation (GDPR) Privacy Notice/Policy

Why this privacy statement?

We process your personal data for the benefit of our service provision. We attach great importance to your privacy and we will therefore treat these personal details confidentially and carefully. Personal data is processed in accordance with the legal provisions such as the Data Protection Act and, from 25 May 2018, the General Data Protection Regulation (also known as GDPR). We would like to further inform you about this in this privacy statement.

Applicability of privacy statement

This privacy statement provides information about the processing of personal data by or on behalf of Toad Hall Garden Centre and only applies to the use of its customers’ personal data and visitors to the website.

This privacy statement does not apply to websites of third parties, such as websites or apps to which Toad Hall Garden Centre refers on its website and in its emails. Toad Hall Garden Centre recommends that you consult the privacy policy of these third parties on the relevant websites.

Identity of Toad Hall Garden Centre Ltd

Toad Hall Garden Centre is responsible within the meaning of the Data Protection Act and –with effect from 25 May 2018 – the General Data Protection Regulation. This privacy statement provides information about the collection and processing of personal data by or on behalf of Toad Hall Garden Centre.

How do we collect personal data?

Toad Hall Garden Centre can receive information from you in the following ways:

  • Directly from you: for example, by entering into an agreement with us, if you contact us by email, telephone or in writing, you place an order in store, register for activities, use the customer card or subscribe to our newsletter.
  • Through our own website: for the purposes of carrying out, improvement and registration of our services, we collect various information through our website, web shop and customer card by the use of cookies, among other things.
  • Through third parties: we may use the services of third parties. These third parties then act on behalf of Toad Hall Garden Centre. This privacy statement also applies to the data collected via these third parties when they act as processor for Toad Hall Garden Centre. We are not responsible for the collection of data that does not take place on behalf of Toad Hall Garden Centre. In this regard, we refer you to the privacy policy of these third parties.

What personal data do we collect?

Toad Hall Garden Centre may process personal data about you because you use the services of Toad Hall Garden Centre and/or because you provide it to Toad Hall Garden Centre yourself when you fill in a contact form on the website. Toad Hall Garden Centre can process the following personal data:

  • Contact details, including name, address, telephone number, email address and any other details that you provided.
  • We do not save payment details.  If you provide this information yourself to us in another way, for example, in writing or by email, it could be that it is stored.
  • Website details – such as IP address, traffic and location data and information about the use of our website, web shop, customer card and digital newsletters.
  • Information that you submit when you apply for a job with us, such as your CV, motivation and any related information.

For what purposes do we collect your personal data?

Toad Hall Garden Centre uses personal data obtained in the first instance to carry out the agreement that we conclude with the customer in the context of offering products and services on our website, and in our physical shop, and for internal administration. More specifically, we ask you to share your personal data with us for the following purposes:

  • For the benefit of entering into, maintaining and improving the contractual relationship with its (potential) customers, or for improving the services and products.
  • For the application and implementation of legal obligations.
  • To make analyses regarding purchasing and visiting behaviour on the website, web shop and our physical shop(s) and comparing this with other (similar) shops with which we have active or passive cooperation.

Personal data is not used for purposes other than those described above.

With whom do we share your personal data?

Toad Hall Garden Centre may be required to provide your details due to a statutory obligation on Toad Hall Garden Centre and/or following requests from authorities. Toad Hall Garden Centre has taken the necessary organisational and contractual measures to ensure that personal data is processed and protected in line with European legislation.

What cookies do we place?

Our website uses cookies, with which technical information is saved. Cookies are small information files that a website leaves on your device, with which your activities on our website are followed. It concerns for example:

  • the IP address of the visitor;
  • the date and time of the visit;
  • the URL of the referring site (the site from which the visitor originates);
  • the pages visited on our website;
  • information about the browser used (type and version, operating system, etc.).

We use technical information and cookies to facilitate your visit on the website and to optimise the performance and user experience of the website. Cookies can be placed both by Toad Hall Garden Centre itself and by other parties with whom Toad Hall Garden Centre cooperates. Below is an overview of the types of cookies that are placed through the Toad Hall Garden Centre website:

Functional cookies

Toad Hall Garden Centre places cookies that are necessary for the website to function properly and to provide a requested service. These cookies are used to save certain user and preferred settings, to save any log in data and to optimise the user-friendliness of the website.

Analytical cookies

Toad Hall Garden Centre uses analytical cookies, such as the Google Analytics cookies, which collect information about the use of the website. These capture, among other things, the number of website visitors, the visited pages and the duration of their stay. The collected data is used to improve the service and optimise the content of the website to the wishes and needs of the users.

Toad Hall Garden Centre has concluded a processor agreement with Google for the use of Google Analytics. This agreement ensures that the Google Analytics cookies have been set in the most privacy friendly way. Toad Hall Garden Centre has not given Google permission to use information obtained through Toad Hall Garden Centre for other Google services.

Tracking or advertising cookies

Tracking cookies are cookies that collect data about the (internet) behaviour of the website user. These tracking cookies are used to enable the user to make optimal use of our website. For example, these cookies are used to record information about the visit so that relevant information can be used for the convenience of the user on a subsequent visit, for example by filling in forms or offering ads that match the (search) profile of the user.

Disabling cookies

Most browsers are set to accept cookies by default, but you can reset your browser to refuse all cookies or to indicate when a cookie is being sent. However, some features and services on our and other websites may not function properly if cookies are disabled in your browser.

Social media

On our website you can share information on social media, through the available social media buttons. The relevant social media can place cookies through these buttons. We have no influence on the use by these parties. They are responsible for the use and provision of data obtained in this way. The privacy policy and the general terms and conditions of the relevant social media are applicable to this use.

How long do we keep your data?

Toad Hall Garden Centre does not store your data longer than necessary for the implementation of the agreements and in any case no longer than 24 months after the agreement has been terminated, unless this is necessary to comply with a statutory obligation for retention.

The termination of an agreement in this case means the cancellation of a customer card. If you wish to have your data removed in full, you can submit a request for this (see below).

What are your rights?

You must ensure that Toad Hall Garden Centre has the correct personal data. You can object to the use of certain data by Toad Hall Garden Centre, or request your data for inspection, correction and/or removal of your (personal) data in writing to the e-mail address [email protected]. Upon written request, any corrections made by you will be processed. Toad Hall Garden Centre will respond to your request as quickly as possible, but within four weeks.

Complaints about the use of personal data can be directed to Toad Hall Garden Centre or to the legally competent institution in our country.

How do we secure your personal data?

Toad Hall Garden Centre takes the protection of personal data very seriously and takes appropriate physical, administrative, organisational and technical measures to prevent misuse, loss, unauthorised access, unwanted disclosure and unauthorised modification.

Should you still have the impression that your data is not properly secured or there are indications of misuse, or if you would like more information about the security of your personal data, please contact Toad Hall Garden Centre on [email protected].

Changes

We can change our privacy policy. We will amend any changes to our privacy policy in this privacy statement. We therefore recommend that you regularly check our current privacy statement with regard to any changes.

Questions, comments, complaints

If you have any questions, comments or complaints in response to this privacy statement or about the way Toad Hall Garden Centre handles your personal data, you can contact us by e-mail on [email protected].

If you feel that your questions or concerns regarding your personal data have not been dealt with adequately or that your request has not been fulfilled you may complain directly to the ICO: Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF (Email: [email protected] or Tel: 0303 12 1113)